Call Center Trainer - Cebu City (onsite)

• Assigns appropriate pre-study work, as defined by client and Individual training organization
• Consistently and thoroughly completes required tracking and reporting tasks
• Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
• Conducting outlier, Vitality and ad hoc client/process-related trainings
• Support service levels by being productive whenever required
• Training the new and old team members on SOPs
• Collaborating with teams for creating and designing of new training content

• 2nd year completed/College Grad
• Minimum 1 year experience as a trainer
• Preferred: Familiarity with non-voice processes
• Good communication skills
• Will do a demo based on any customer service approach

TASQ Staffing Solutions