Role:You will provide outstanding service, acting as the primary point of contact for customers regarding products and services related to client programs.Main Duties and ResponsibilitiesProfessionally handles high volume inbound calls to identify and resolve customer issues quicklyPresents new products and servicesEnhance customer experience and satisfactionDemonstrate ability to gauge customer responseResponsible for creating customer interest to convert to a saleThoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate the customerResolve customer issues via one-call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customersResponsible for call disposition or compiling and generating reports as require
