Assistant Manager

Quezon City, Metro Manila
Permanent
Full-time

7 days ago

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Assistant Manager, People Leadership!In this role, you will be a part of the core sourcing team and drive different channels for timely delivery. Need to understand every requirement from business as it comes in and drive sourcing in the right direction.Responsibilities

Manage 15-20+ FTEs

Leads and coaches a team of customer service associates by driving engagement and performance, conducting regular coaching and feedback sessions, providing real-time production support, and supporting development plans, PIPs, and career progression initiatives.

Ensures quality and customer experience excellence by enforcing compliance and service standards, providing targeted coaching and deep dive quality reviews, resolving complex escalations, and fostering a positive, engaging, and retention-focused team culture through recognition initiatives, morale-building efforts, and proactive management of attendance, behavior, and attrition trends.

Ensures good communication and stakeholder alignment by providing timely updates and action plans to the team, escalating risks with clear insights and solutions, and maintaining effective collaboration with cross functional partners to support business objectives.

Identifies process gaps and compliance risks, supports continuous improvement initiatives (e.g., Lean, Kaizen), and ensures accurate documentation, SOP adherence, and consistent execution of standardized processes.

Qualifications we seek in you!Minimum Qualifications / SkillsHas excellent people leadership and coaching capabilityData-driven decision making and analytical thinkingEffective communication (written and verbal)Problem-solving and root-cause analysisTime management and prioritizationResilience and adaptability in a dynamic environmentPreferred Qualifications/ Skills

Strategic leadership and decision-making

Leadership of leaders and executive coaching

Client relationship management and executive communication

Financial and operational acumen

Data-driven performance management

Change leadership and risk mitigation

Why join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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