Client Service Manager

Philippines
Permanent
Full-time

1 month ago

The Client Service team's performance is critical to our market perception and business health. This team is therefore tasked with creating a recognized market-leading position in communications planning, strategic approach, implementational & executional management, and client servicing.The Client Service Manager reports directly to the Media Cluster Lead/Business Unit Director. He is expected to manage his direct reports (Client Service Executives) as well as any specialist services that are being deployed in your business unit.The role encompasses: * Involvement in the media strategy development process.

The effective translation of the media strategy / property into detailed plans.
Identification and management of creative / innovative media initiatives that are born out of the strategic media direction.
Management of the implementation of plans throughout their delivery.
Client liaison.

Key Responsibilities:Origination of the Media Plan

Working with the Media Cluster Lead/Business Unit Director and client to create clear and coherent plans that bring the media strategy to life.
In-depth assessment of all candidate media options and detailed recommendation of proposed communication solutions.
Involvement in creative development workshops as required.
Working closely with the Media Cluster Lead/Business Unit Director in your team to ensure smooth and relevant translation from strategy to plan.
Assess, identify and recommend creative media initiatives that deliver greater strategy depth and impact to the media plan.
Undertake the implementation of agreed initiatives, including the briefing of third parties, as and when required.
Regularly update and maintain stewardship over the VMS (Visual Media Schedule).

Management of the implementational process and client relationship management

Origination of detailed briefs for relevant specialist or third party units (e.g. buying brief, digital adops brief), working with the Media Cluster Lead/Business Unit Director.
Day to day management and ownership of implementation process. Ensure brief is delivered / brought to plan, within appropriate criteria (budget, target)
Principal client contact for the whole implementation process (from presentation of detailed recommendations to negotiation and inventory management issues).
Collation and reporting of competitive data (when relevant).
Timely delivery and upkeep of all relevant reporting systems and templates (media plans, contact reports, status reports).
Post campaign reporting that quantifies the value of the media strategy.

Financials

Depending on the account, the role may require a certain level of financial administration and coordination with Finance Team. This will require excellent attention to detail and the ongoing ownership of reporting and management of the trading team to ensure 100% accuracy.

Experience required:

Tertiary qualified, 2-4 years of industry experience strong media planning & buying experience
Good understanding of media fundamentals and strategic planning capabilities
Strong client facing communication & presentation skills

Omnicom Media Group

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