Employee Life Cycle Specialist (Fixed Term) Resume Box

• Employee Lifecycle Support:

• Provide services according to the P&C Service Catalogue including:
• Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
• Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)
• Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list;
• Create and maintain JTI organizational structure in SAP HR and other systems in scope of GBS
• Prepare contractual agreements and letters in accordance with established templates;
• Maintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll systems;
• Ensure data and documents readiness for payroll run (if applicable); Notify relevant parties on employee's data changes; Support employee enrollment into relevant benefits plans;
• Support employee enrollment into ESPP program, handle all requested modifications;
• Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);
• Provide reports with defined standards and templates

• SOPs and related Documents Updates:

• ELC Specialists updates the related working documents and procedures if case of changes

• MyJTI support

• ELC Specialist provides advisory support to JTI community on how MyJTI should be used, and what is the most appropriate and efficient way to request necessary services from GBS. They gather user feedback and address it to MyJTI power users for further system improvements.

• University degree (Bachelor)
• 1-2 years of experience in a multinational organization in a similar role, SAP HR and Employee Central experience is a plus.
• Fluent written and spoken English.
• Strong customer service demeanor. Understanding cross-cultural sensitivity. Excellent teammate, open minded and flexible.
• GBS related certification is a plus (Certified GBS Professionals Program, etc.) Working knowledge of Winshuttle, Photoshop/paint is a plus.
• Proficient Excel and Powerpoint user.

Japan Tobacco International