Customer Service - Specialty Healthcare Benefits Verification (Onsite Mandaluyong Only)
Continuum Global Solutions
- Mandaluyong City, Metro Manila
- Permanent
- Full-time
- Utilize multiple benefits verification tools through the use of electronic healthcare record systems to locate benefits and run/adjudicate claims
- Make outbound calls to contact doctor’s offices, insurance, and the patient (customer) to help process the specialty crucial medications to be filled and shipped to arrive on or by the expected dates discussed/needed (medications will be for rare and complex conditions such as cancer, fertility, etc)
- Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits
- Provide information about their insurance coverage, benefit plans, tracking of prescription orders, troubleshooting online self-service for updates, & more
- Empathize and resolve concerns to simplify the customer’s healthcare experience
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
- 18+ Years Old & High School Graduate
- 6+ months of BPO call center experience
- Advanced English-speaking skills
- Willing to work during US hours (overnight shift) + holidays & weekends
- Must be able to work onsite
- Professional Positive Attitude & Courteous Telephone Etiquette
- Customer focused personality
- Competitive base salary + performance-based incentives!
- HMO Coverage
- Life Insurance upon joining
- 5 days paid emergency leave
- 12 days paid vacation leave
- 12 days paid sick leave
- State of the art facilities & great work environment
- Paid training
- Career growth opportunities
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at .Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws .Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to .