Mortgage Broker Support (Australian Client/Day Shift)

Brainbox

Angeles City, Pampanga
Permanent
Full-time

13 hours ago
Apply easily

About BrainboxBrainbox is different to every other BPO. It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that. The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day. We develop our people, and the Philippines management team is all Filipinos. Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love what they do and become the best versions of themselves.We are seeking a motivated and organised Mortgage Broker Support professional to provide day-to-day assistance to our Australian client’s brokerage team. The role is focused on end-to-end application management and ownership of deal progression from lead through to settlement, with a heavy emphasis on accuracy, follow-up discipline, and system use.Key Responsibilities

End-to-end loan application processing from lead creation to post-settlement
Lodging deals via Salestrekker and Apply Online (AOL)
Managing supporting documents, validation, and submission to lenders
Conducting income checks, servicing calculations, and credit assessments
Handling lender follow-ups across pre-assessment, credit, approval, and docs
Managing valuation orders and pricing requests
Completing compliance documentation and application forms
Reviewing bank statements, credit reports, and financial data
Liaising with brokers, lenders, BDMs, clients, and third parties
Managing ongoing client and stakeholder communication
Tracking workflows, status updates, and pipeline progression
Supporting process improvements and maintaining lender policy awareness

Tools/Systems

Salestrekker (mandatory)
Apply Online (AOL) (mandatory)
Quickli or lender servicing calculators
Credit reporting tools
Microsoft Office / email systems
CRM / workflow tools

RequirementsRequirements

At least 2-3 years of experience in AU broker support, brokerage operations roles
Understanding of Australian brokerage and financial services environment is required
Strong organisational skills and attention to detail.
Excellent communication skills, both written and verbal.
Ability to multitask and manage competing priorities effectively.

Strong follow-up discipline, does not drop tasks
Comfortable working across multiple stakeholders
Process-driven with ability to manage volume
Confident communicator with clients and lenders
Able to work independently with minimal supervision

Benefits

Attractive and competitive salary
Tenure-based and Performance-based incentives
Paid time off
Unlimited cash incentives for hired referrals
Engagement and Recognition programs
HMO on day 1
Work-life balance with a 37.5h week and free weekends
International career growth and clients
Opportunities to travel abroad
Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
Fun and inclusive working environment and great working culture
Dedicated local support with local Management, HR, onboarding, payroll, and ICT
Access to unlimited training and micro-competencies to advance your skills

This role is subject to a number of skills and practical tests.This position is an onsite role at our Pampanga office. Candidates must be willing to work on-site.

Brainbox