Operations Management Support - Vendor Operations, SCommerce

• Oversee the complete lifecycle of SBS shops, ensuring smooth operations and compliance with Service Level Agreements (SLAs).
• Manage Seller Center activities, including SKU creation, marketing promotions, and voucher management.
• Verify pricing, vouchers, and discounts for accuracy.

• Monitor inventory levels, flagging expiry management, returns to seller (RTS), inbounding, available to promise (ATP), and out-of-stock (OOS) situations.
• Generate regular inventory reports.
• Operational Excellence:
• Collaborate with the Operations Team Leader to address operational challenges and maintain uninterrupted shop execution.
• Proactively identify and report operational concerns.
• Execute warehouse requests to ensure efficient operations.

• Escalate buyer chat concerns or escalations to the Customer Facing team or Team Leader.
• Handle ad hoc requests as needed.

• At least 1-year of related experience is a plus but, fresh graduates are encouraged to apply.
• Graduate of any business course, marketing, computer studies or equivalent.
• Relevant experience, e.g., in e-commerce, customer service, or operations
• Strong organizational and time management skills
• Proficiency in using Seller Center and other relevant tools
• Excellent problem-solving and analytical abilities

Shopee