DIGITAL ACCOUNT ONBOARDING CUSTOMER SERVICE OFFICER

bank of the philippine islands (bpi)

  • Manila City, Metro Manila
  • Permanent
  • Full-time
  • 2 days ago
The Digital Account Onboarding Customer Servicing Unit Officer is responsible in ensuring timely and efficient processing of digital account KYC document request by branches and other units; attending to queries related to digital account onboarding; providing support to business partners and preparation of report related to digital account incident management. Responsibilities Processes digital account KYC document request by branches and other units; attending to queries related to digital account onboarding; providing support to business partners and preparation of report related to digital account incident management Coordinates to and collaborates with business partners on matters related to digital account fraud incident management Plans and implements the back-up system and BCP to ensure continuity of operations Reviews existing work processes and initiates, recommends, supports and implements projects and changes to improve the processes and achieve operational efficiency Provides support to direct reports to achieve targets and deliver job requirements Manages and monitors performance, training and career development of the people within the reporting line, and implements disciplinary actions, if necessary, based on the Policy set by the Management Ensures compliance to existing Bank policies and procedures Functions as a reliever officer in the absence of an officer under the department to ensure that the unit will continue to function properly Performs other duties and responsibilities that may be assigned from time to time including but not limited to rotation to other functions and cross-posting to other departments Qualifications Bachelor's Degree in Finance, Management Accountancy or related disciplines 2 years extensive experience in banking processes and operations Knowledge in the bank's KYC procedures Background in a supervisory role Strong leadership, decision making, team player and interpersonal skills People Management and coaching skills Highly analytical, organizational, and presentation skills Proficiency in oral and written communication Can lead and work in groups with minimal supervision Has passion for innovation, customer centricity and delivering exemplary performance

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