Customer Service Representative

Angeles City, Pampanga
Permanent
Full-time

22 days ago
Apply easily

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire a Customer Service Representative to join our growing company.Job Responsibilities:· Respond to customers' requests and provide the best customer service via phone and email· Strong familiarity with the internet and MS Office applications· Build sustainable relationships and trust with customer accounts through open and interactive communication· Provide accurate and valid information· Keep records of customer complaints and follow up to ensure complete resolution· Take the extra mile to engage with clientsJob Requirements:· Has excellent English communication skills· Has at least 6 months of customer service experience· Has a good track record of achieving quotas· Has strong knowledge of Customer Service and active listening skills· Can adapt and respond to different types of customers· Has the ability to multi-task, prioritize, and manage time effectively· Has at least one year of experience in the BPO industry· Knowledge of different types of insurance is a big plusWhy work with Swak BPO Corp.?

Opportunity to work with international teams and companies
Opportunity in promotions and salary increases
A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
Free meals prepared and provided by the company to promote a healthy lifestyle
Free shuttle services provided around Angeles City and nearby areas
A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.

Swak BPO