Work Set-up: Onsite at the Sanctum, SM-North EDSA, Quezon City Start Date: ASAP Schedule: 8AM - 5PM EST, M-F This role is absolutely key to building robust and mutually beneficial relationships with our partners, empowering them to achieve their business objectives by seamlessly using our solutions. What does a day in the life of a Customer Success Specialist look like Partner Onboarding & Enablement: Guiding new partners through a smooth onboarding experience, including initial setup, product training, and platform integration. You&aposll equip them with the resources and support they need to confidently hit the ground running. Relationship Management: Serving as a dedicated point of contact for a portfolio of partners, proactively building and nurturing strong, trust-based relationships through consistent communication and engagement to ensure their long-term satisfaction. Performance Monitoring & Support: Continuously tracking partner engagement and key performance metrics within Monday.com. You&aposll proactively identify potential challenges or opportunities, reaching out with timely support, best practices, and innovative solutions. Product Adoption & Education: Educating partners on new product features, updates, and best practices. You&aposll help them discover and implement advanced functionalities to maximize their return on investment and drive deeper product adoption. Feedback & Advocacy: Actively gathering and synthesizing partner feedback on product enhancements, service improvements, and their overall experience. You&aposll act as an internal advocate for partner needs, sharing valuable insights and recommendations with our Product, Engineering, and Sales teams. Problem Resolution: Being the first point of contact for partner inquiries and issues, efficiently addressing common questions and expertly escalating complex technical or strategic matters to the right internal teams, always ensuring prompt follow-up and resolution. Documentation & Reporting: Maintaining accurate and up-to-date records of all partner interactions, progress, and account details within Monday.com. You&aposll also contribute to internal reports on partner health, engagement, and success metrics. Adaptability: Taking on additional responsibilities and duties as assigned by leadership to support the evolving needs of the Partner Success team and the wider organization. What are the required qualifications for a Customer Success Specialist Experience: 1-2 years of experience in a client-facing role (like customer support, account coordination, client services, or customer success) in a B2B or partner-focused environment. Communication: Exceptional written and verbal communication skills; you can clearly and professionally articulate complex information to anyone, internal or external. Work Proficiency: A proven ability to work effectively and independently, showcasing strong self-discipline, excellent time management, and top-notch organizational skills. Problem-Solver: A demonstrated talent for identifying challenges, analyzing root causes, and proposing practical, effective solutions. Tech-Savvy: Comfortable with learning and utilizing new software applications. You should also have experience with Google Workspace products (like Gmail, Google Calendar, Google Docs, Sheets, and Slides) for daily communication and collaboration. Proficiency with Monday.com or similar Work OS/CRM platforms for task management and client relationship management is a significant advantage. Interpersonal Skills: A strong ability to build genuine rapport, establish trust, and maintain positive working relationships with both colleagues and external partners. Collaboration: A proactive and collaborative team player who thrives in a virtual team environment and is eager to contribute to shared team goals. TPA-related client coordination: Involves managing communication, documentation, and administrative tasks between a third-party administrator (TPA) and their clients. Ninja Perks and Benefits Competitive compensation Beautiful facility & Free Meals for onsite positions Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Opportunities for skills training and personal and professional development Employee referral program Free meal Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready If you are interested, you can access your instant interview here: https://alpharun.com/i/yS2P3vXAPonVxrPJycoTW Show more Show less