Client Success Manager

Makati City, Metro Manila
Permanent
Full-time

1 month ago

Job Summary:We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Key Account Manager/ Key Account Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.Responsibility:

Build strong relationships with decision makers/fleet managers/system users and manage of all services related to Key Accounts
Establish good rapport and trust though proactive engagement
Understanding client needs and identifying new business opportunities for upselling
Resolve customers enquiries or issues from all channels, and ensure proper follow-up to the final resolution within the stipulated time frame
Coordinate with internal teams to deliver solutions that meet client's objectives
Identify and implement new strategies for increasing customer satisfaction, loyalty and retention by going above and beyond expectation
Prepare regular reports of progress and forecasts to internal and external stakeholders

Requirements:

Diploma/Bachelor's degree in any field or course or equivalent industry experience
With minimum 2 years customer service experience, aftersales or account management/ handling existing B2B clients
Proficient in English
Excellent communication and interpersonal skills
Tech-savvy and computer literate
Team player with a high level of energy and able to work independently
Willing to work onsite in Poblacion, Makati City and can-do fieldwork around Metro Manila and nearby areas.

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