Quality Auditor
- Taguig City, Metro Manila
- Permanent
- Full-time
Under the direction of the ROI, the auditor will be responsible for audit coverage for associates, perform audits on the assigned accounts, maintain quality at 97%, maintain productivity standard of 100%, error detection rate at 4%RESPONSIBILITIES
- Monitor and evaluate ROI executive performance through audits (voice and non-voice).
- Should analyse the call data to identify areas for improvement.
- We should provide feedback, develop and implement process improvements to enhance call efficiency.
- Prepare reports on call quality and performance metrics.
- Should ensure that the TAT are appropriately met in terms of audit completion and feedback.
- Flexible to work any shift (24/7)
- Strong in oral and written communication