Front Office Manager

• Ensures the overall efficiency in the daily supervision of the various operations of the Front Office including the handling of enquiries and documentation of transactions.
• Plans and executes control departmental budget.
• Maintains detailed knowledge of the hotels services and hours of operation.
• Operate all aspects of the Hotel Management System, including Property Management software (PMS) maintenance, report generation and analysis, and simple configuration changes.
• Maintains a thorough knowledge of the room rates, types of rooms, corporate rates, package plans, and hotel facilities.
• Respond to guest inquiries regarding rates and availability. Assists in answering inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel direction
• Prepare revenue and occupancy forecasting.
• Ensure implementation of all hotel policies and house rules.
• Wear the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
• Perform other duties as requested by management.

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