Virtual Guest Relations Specialist for Property Management (US-Based, Remote)
- Philippines
- Permanent
- Full-time
- Handle guest inquiries, manage check-ins/check-outs, last-minute reservations, and emergencies.
- Oversee the turnover team, ensuring the cleanliness and readiness of units, including coordination of linens and towel services.
- Oversee the maintenance & contractor teams ensuring quality upkeep of the properties.
- Monitor property conditions through photographic documentation pre- and post-cleaning to support dispute resolution.
- Ensure completion of daily operational tasks such as checking battery levels of security devices, maintaining kitchen supplies, and tracking pet fees.
- Manage claims and disputes with online travel agencies.
- Conduct market research to identify profitable cities/zip codes for short-term rental opportunities.
- Perform due diligence on short-term rental regulations in potential cities by researching public ordinances and liaising with city offices.
- Utilize company methods to identify and reach out to target properties for corporate leases and short-term rentals.
- Create revenue projections for potential properties and compile data into a company database for evaluation.
- Strong organizational and time management skills.
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Proficiency in software tools and applications.
- Experience in real estate, property management, or related field is preferred.
- Must be willing to work in shifts. Shift Schedule (PST): Day Shift: 4:00 AM - 12:30 PM PST and Night Shift: 8:00 PM - 4:00 AM PST
- Competitive salary
- Work From Home
- Flexible Hours