Exports Application Specialist Sr

Philippines
Permanent
Full-time

9 days ago

About the opportunityReporting to the Support Manager, the Exports Application Specialist Senior is responsible for delivering business-to-business application support to Dayforce customers. This role collaborates with client administrators (including payroll, HR, and IT administrators) and third-party vendors to champion customer priorities and drive integration incidents to closure. The Exports Application Specialist Senior will combine excellent analytical, technical, and functional problem-solving skills with a keen business sense to deliver top notch customer-focused support. The Exports Application Specialist Senior will also be involved in fixing programming gaps identified by Dayforce Customers post go-live that meet the documented customer requirements in the statement of work (SOW).This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast paced environment.What you'll get to do

Leverage strong analytical and problem-solving skills to efficiently resolve incidents and maintain the highest level of customer satisfaction by providing proactive support and consistently exceeding client expectations
Confirm, gather, understand, and document customer requirements in collaboration with their 3rd party vendors
Collaborate with customers, Dayforce contacts and 3rd party vendors to conduct thorough testing to deliver a complete and high-quality solution
Understand and adhere to Dayforce internal business processes to champion customer success
Demonstrate expertise/knowledge of the Exports Integration platform and how various modules interact with and affect each other
Fix and/or enhance Exports integrations through applied programming knowledge

Understand, troubleshoot, and modify XML and XSLT code
Understand, troubleshoot, and modify B2B Sterling code
Contribute to code snippet repository

Reproducing and meticulously documenting software defects and programming bugs, making recommendations for product enhancements where appropriate

Use negotiation and conflict resolution skills to drive cases or rework projects to successful resolution
Assist with a wide variety of operational projects, including:

Monitoring and maintaining the smooth execution of exports
Programming and scripting tasks
Enhancing the customer support experience

Create, document, and/or optimize team processes
Create and upgrade programming best practices
Mentor and coach team members to increase technical and functional proficiency and aid in enhancing training materials

Skills and experience we value

Bachelor’s Degree in Computer Science, Engineering, or relevant software/computer related fields
Advanced knowledge of object-oriented programming (C#, .NET)
Advanced knowledge and proven experience in XML and XSLT or B2B Sterling
Advanced knowledge of SQL and relational database systems
Superior communication, organizational and problem-solving skills
Ability to work flexible hours and a willingness to be on-call if required
Previous client support, consulting and/or project management experience
French language proficiency is an advantage

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