Incident Response Analyst

• Deliver Tier 2 incident response services across a global organization.
• Receive, process, and resolve security-related tickets in line with defined SLAs.
• Analyze system alerts, operational incidents, and intelligence sources to determine the scope and impact of security events.
• Recommend improvements to existing processes and tools.
• Assist in the design and deployment of threat detection and prevention solutions.
• Use IR tools such as SIEM, log management, packet capture, and breach detection systems.
• Support forensic investigations while maintaining chain-of-custody procedures.
• Contribute to the development and documentation of security policies and procedures.
• Identify and report compliance issues for management remediation.
• Maintain security systems to ensure performance, reliability, and compliance.
• Provide regular status updates and performance metrics to the Security Operations Manager.
• Promote cybersecurity awareness and share internal knowledge.
• Participate in special projects as required.

• Bachelor's degree in Computer Science or a related field, or equivalent professional experience.

• GSEC, GCIH, GCFE, GREM
• CISSP or SSCP (desired)

• Solid background in information security, particularly in incident response and forensics.
• Knowledge of IR procedures, forensic practices, and chain-of-custody protocols.
• Hands-on experience with tools such as SIEM, IDS/IPS, EDR, and breach detection systems.
• Strong understanding of TCP/IP, DNS, and common network services.
• Proficient in malware detection, reverse engineering, and evasion techniques.
• Familiar with forensic tools like EnCase, FTK, Sleuth Kit, etc.
• Experience with vulnerability management tools such as Qualys or Nessus.
• Ability to analyze threats based on threat intelligence and attacker TTPs.
• Strong analytical, problem-solving, and communication skills.
• Experience in creating internal documentation and training content.
• Capable of working independently with minimal supervision.
• Open to working in a shift-based global support environment.
• Passionate about cybersecurity with a drive for continuous improvement.

• Strong analytical and critical thinking skills.
• Adaptability in handling diverse and dynamic tasks.

• High level of integrity and diligence.
• Proactive and committed to delivering on expectations.

• Excellent influencing and negotiation skills.
• Ability to build collaborative, trust-based relationships.

• Respect for diversity and sensitivity in professional interactions.
• Demonstrates empathy, discretion, and professionalism.

• No travel required.
• Must be committed to delivering exceptional customer service with empathy, respect, and technical expertise.

Monroe Consulting