With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. Intake Case Manager, be 100% YOU with MicroSourcing! An Intake Case Manager is expected t o: Answer inbound calls and communicate with patients, doctors, and Health Insurance companies via phone, fax, and email. Receive, process, track, and prioritize prescription orders for home medical equipment with speed and accuracy. Contact physiciansu0027 offices and other facilities to request prescriptions, progress notes, and other necessary medical information for order processing. Enter patient demographic data accurately into the system. Verify insurance benefits and eligibility. Communicate effectively with patients and healthcare professionals. Provide ongoing customer support. Process referrals received from physicians for Durable Medical Equipment (DME) and perform basic data entry to create sales orders. Conduct phone consultations to educate new patients on the order process and gather demographic, insurance, and qualifying data for order completion. Perform insurance eligibility and benefits verification. Review medical records to ensure medical necessity complies with health insurance requirements for the specific DME being ordered. Contact physiciansu0027 offices or other facilities to request additional clinical documentation if required by the insurance payer. Coordinate with patients, families, healthcare professionals, insurance companies, and internal staff to facilitate order completion. Perform electronic clerical duties such as emails, copying, filing, and faxing PDFs as needed. Observe and enforce company policies and ensure HIPAA compliance. What it takes to be part of our team: Bachelor's Degree in nursing or any health-related field, or equivalent experience accepted commensurate with job requirements. Excellent organizational and communication skills, both verbal and written. Proficient in computer-related tasks. Familiarity with Brightree web software. Proficient in Microsoft Office applications (Outlook, Excel, Word, OneNote). Familiarity with SharePoint (a plus). Experience with Adobe Acrobat PDF or equivalent PDF software. Whatu0027s in it for you Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses) A very collaborative work culture Find a balance between work and life that fits you. Do what you do best with MicroSourcing! For more information, visit https://www.microsourcing.com/ .Terms & Conditions apply