IT Support Specialist - Victorias

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  • Victorias City, Negros Occidental
  • Permanent
  • Full-time
  • 4 days ago
🌟 We're Hiring: IT Support Specialist - Victorias! 🌟We are seeking a dedicated IT Support Specialist to provide technical assistance and support to our team. The ideal candidate will have strong problem-solving skills and experience in troubleshooting hardware, software, and network issues to ensure smooth business operations.📍 Location: Vic Arcade Building, Ground Floor, Osmeña Avenue, Barangay 1, Victorias City, Negros Occidental
⏰ Work Mode: Work From Office
💼 Role: IT Support Specialist - VictoriasKey Responsibilities
  • Technical Support and Troubleshooting
  • Provide daily first and second-level support to end-users for hardware, software, and network issues and ensure that tickets are properly handled and resolved on time.
  • Escalate complex issues to higher-level IT teams when necessary.
  • Assist users in setting up new devices, software installation, and configurations.
  • Hardware and Software Management
  • Install, configure, and maintain desktops, laptops, printers, and other peripherals based on our policies and procedures.
  • Assist users in setting up new devices, software installation, and configurations. Ensure proper approval is obtained prior to deploying/installing hardware and software.
  • Perform routine maintenance tasks to keep systems running smoothly.
  • User Training and Security Awareness
  • Guide users on best practices and basic troubleshooting during new device or software deployments.
  • Educate users about phishing, malware, and safe computing practices.
  • Documentation
  • Maintain records of all asset accountability forms and ensure that all assets deployed have corresponding documentation signed by employees.
  • Ensure that all support ticket requests are recorded in Ticketing Systems
  • Ensure inventory of IT assets is up to date.
  • Develop and maintain knowledge base to help users and other IT staff resolve common issues faster.
Secondary Responsibilities
  • Collaboration and Backup Support
  • Participate in IT initiatives such as systems and network upgrades, hardware installations, migrations, or new technology implementations.
Qualifications/Skills Requirement
  • Bachelor’s degree in computer science, Information Technology or any related field.
  • 1-2 years’ experience in technical support or customer service role.
  • ITIL, CompTIA A+ is a plus.
  • With basic knowledge in Hardware and Software troubleshooting
  • Must be Customer Service Oriented
  • Good communication skills
  • With basic understanding in network fundamentals – diagnosing connectivity issues, cabling management.
  • With basic knowledge in Ticketing Systems and Inventory management.
  • Familiar with Remote Support tools.
  • Cyber Security - basic security principles such as virus removal, data protection, and safe practices.
Ready to make an impact? Be part of our growing BPO Company and leverage your career.To know more about us, you may visit our website at www.globalstrategic.com.

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