???? Job Description: Operations Supervisor (Travel & Airlines) Position Summary: The Operations Supervisor oversees daily operations within a travel or airline-focused environment, ensuring smooth service delivery, regulatory compliance, and exceptional customer experience. This role involves managing frontline teams, coordinating with airline partners, and resolving operational challenges in real time. Key Responsibilities: Supervise and coordinate day-to-day operations across travel and airline service functions Lead and mentor a team of customer service agents or travel consultants Ensure compliance with aviation and travel industry regulations Handle escalated customer inquiries and resolve service issues Implement operational procedures to improve efficiency and safety Prepare reports on performance metrics and operational outcomes Required Skills & Qualificati onsExperien ce:2-5 years in a supervisory role within the travel, hospitality, or airline indus tryFamiliarity with BPO environments is a plus (especially in travel support rol es)Hands-on experience with GDS platforms (e.g., Amadeus, Sabre, Galileo ) Skil ls: Strong leadership and team managem ent Excellent communication and interpersonal ski lls Problem-solving and decision-making under press ure Knowledge of airline operations, ticketing, and travel logist ics Customer service excellence and conflict resolut ion Ability to work flexible hours, including nights and weeke nds Proficiency in travel systems and CRM tool s Show more Show less