Technical Business Process Manager - Sales and Marketing
Philippines
Permanent
Full-time
6 days ago
We Could Use Someone Like You in Our Crew. ModSquad&aposs Information Technology department seeks a Technical Business Process Manager to collaborate with our Sales and Marketing departments as part of our larger Enterprise Applications team. This role will guide process improvements, automations, system integrations, and system administration with a focus on enhancing sales and marketing operations. This includes continuous improvement efforts, integrating new AI technical initiatives, and working with existing GTM systems such as Salesforce, Hubspot, Zoominfo, LinkedIn, GA4, and AI tools like Jasper. This position involves working with a variety of GTM technologies to optimize our sales and marketing workflows. It requires a strong understanding of sales and marketing processes, as well as the ability to leverage technology to drive efficiency and growth. This is the perfect opportunity for someone that loves learning new technologies, a good puzzle, and gathering input from a number of sources to turn into viable improvements. What you will do: Work with Sales and Marketing team members to identify and implement improvements to business processes, with a focus on leveraging technology for increased efficiency. Collaborate with the rest of the Enterprise Applications team to ensure changes align with overall business objectives and overall technology strategies. Assist in the maintenance, configuration, and optimization of SaaS technologies, including Salesforce and Hubspot, to support Sales and Marketing operations. Prepare documentation to ensure stakeholders understand changes, systems, and processes related to Sales and Marketing technology. Project manage change initiatives to ensure optimal results and a thorough understanding of work that's being undertaken Troubleshoot issues related to Sales and Marketing systems and implement solutions, including systemic changes to prevent recurrence. Actively participate in agile management processes, staying up-to-date with the latest trends in Sales and Marketing technology, including AI initiatives, and recommending changes to leadership. Skills and Experience - Who you are: 3+ years of experience administering and/or implementing SaaS technologies, particularly Salesforce and Hubspot. 2+ years of experience working within a Sales and Marketing environment. Strong understanding of GTM data analytics, core sales and marketing processes, such as lead generation, campaign management, and customer relationship management. Highly valued skills include familiarity and hands-on experience with GEO (generative SEO), GTM Journeys, Bowtie full funnel focus, Account Based Marketing, and Winning by Design concepts Experience operating in a consultative role to understand and meet the needs of multiple stakeholders within Sales and Marketing. Basic knowledge of APIs, JSON, and systems integration principles. Familiarity with AI technologies and how they might be applied to Sales and Marketing. Excellent time management and organizational skills. A real "MacGyver" when looking at solutions; truly understanding how out of the box thinking can deliver spectacular results with the incredibly flexible systems and processes we have in place. Strong sense of personal accountability and the ability to work independently. Ability to communicate with and influence cross-functional stakeholders and work collaboratively. High EQ and a sense of humor are required. About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Show more Show less