Process Associate
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Associate, Customer Care!Bank Operations Client Service Officer’s primary responsibility is to be a part of a high performing team that delivers to the desired business and client outcomes. This role will assist the Team Manager in motivating their team and creating a client led cultureResponsibilitiesProviding outstanding service to clients, colleagues, partners and stakeholders (internal and external)Case management, enhanced customer due diligenceEscalation of regulatory reporting mattersAchievement of daily Key Performance Indicators of individual and teamMeeting or exceeding quality assurance targetsEffective Client Account Management to drive client advocacyRaising issues through the correct channels, challenging positively and proactively working to overcome barriers.Adding value to each client interaction by understanding the client needs and adapting to find the best service approachIdentify and implement continuous improvementsLiaise with clients, internal business units, law enforcement agencies, industry representatives and other financial institutionsPreferred qualificationsPrevious experience in a fast-paced client focused environment desirableGeneral understanding of banking processes and products gained through previous banking experienceExperience in working with multiple stakeholders across a wide range of business areaMortgage Lending ExperienceGood communication skills/ verbal communicationQualifications we seek in you!Minimum Qualifications / SkillsAbility to recognize, analyze and solve problemsGood numeracy and communication (both oral and written) skillsHigh level of attention to detail and commitment to qualityProfessional telephone manner with the ability to build rapport with clients/stakeholdersFlexible and willing to try different approaches to reach successful outcomesUnderstanding of the financial services industryAccountability in all aspects of case managementKnowledge and experience in using complaints procedurePassionate about helping people and excited about a career in Client ServicePositive attitude and desire to make a differenceThrives from working in a team environment with high performing peopleAbility to build effective working relationships with both internal & external staffConflict resolution and negotiation skillsHas good understanding of team and business requirementsComfortable with being measured and is accountable for own performance and resultsStrives to identify efficiencies and improvements to how we operateAbility to handle high work volumes and perform effectively under pressureTime management and ability to keep to deadlinesDesire and ability to constantly develop and maintain Client Service skillsExperience in multi-tasking to meet all work requirements & timeframesWhy join Genpact?
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.