Global Procurement Service Desk Specialist (US Shift)

S&P Global

Pasig City, Metro Manila
Permanent
Full-time

13 days ago

Job Description:About the Role:Grade Level (for internal use): 08S&P Global CorporateThe Role: Global Procurement Helpdesk Specialist (US Shift)The Team: This team is responsible for in providing best-in-class customer service for procurement related inquiries within the organization and partnered vendors.The Impact: By providing best-in-class support, you will be helping in ensuring smooth transactions between S&P Global stakeholders and partnered vendors.What's in it for you: You will be exposed to the procurement processes used by multinational companies and learn the tools normally used for procurement related processes. You will have an opportunity to hone your customer service skills in serving internal and external clients within the organization and partnered vendors.Responsibilities:

Partner with relevant stakeholders (vendors, business units, contract leads, and legal) to answer Helpdesk questions
Assign and Resolve service tickets
Monitor, maintain, and keep track of helpdesk tickets and meet or exceed response, TAT, and other SLA's and KPI's
Staff the SNOW Tickets Procurement Resolver groups
Ensure Procurement SLAs around the Procurement P2P and ticketing process are complied with
Enter, monitor, and maintain accurate P2P data and provide feedback on the development of P2P centric metrics, analytics, and dashboards
Creation of Ad-hoc P2P Ariba Extract/ Reports (access to and staffing of Procurement Reporting email) upon request by Procurement, legal, or Business stakeholders
Procurement Requisition (PR) Creations to include PR Change Requests (Adding a line on the PR)
Manual PR or Invoice Approval flow adjustments and management of PR Approval Role assignment (Delegation of Roles) in Ariba P2P
Execution of Vendor Set Up process to include document collection/AN enablement
Manually transmitted Purchase Orders once PR's are fully approved to the vendor when required
PO Modification - Administrative PO generations, eg. invoice approver, cost center, or OBO change
Staffing of invoice exception approval steps when required (PO Variance or Incorrect vendor, etc.)
Maintenance and management of various Catalogs within Ariba in support of Procurement Operations team

What We're Looking For:

Fluent Verbal and Written Communication Skills in English
Knowledge of MS Office Applications like Excel, Word, PowerPoint
Customer Centric focus and ability to interact with varied level stakeholders
Exposure to helpdesk function via email or phone modalities, MS Teams, ServiceNow
Ability to work independently within an organization with attention to detail
Natural propensity or strength in Procurement function, supply chain, or Vendor Management through education or experience
Basic Exposure to Procurement end to end processes, (PR,PO, Invoice, Payment)
Understanding of Purchase Request to Purchase Order processes
Skilled in working with Ariba P2P or Oracle related systems
knowledge of helpdesk functions, using a ticketing system (ServiceNow)
Willing to work in US Shift
Amenable to work on-site 2x a week. (Hybrid Setup)

What's In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit:Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law.20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)Job ID: 300284
Posted On: 2024-04-15
Location: Pasig City, Philippines

S&P Global

Apply Now