Technical Support Engineer

Taguig City, Metro Manila
Permanent
Full-time

2 months ago

We’re looking for a tech-savvy, customer-focused Technical Support Engineer who thrives on solving problems and creating seamless user experiences. In this role, you won’t just fix issues — you’ll become a trusted technical partner for our customers, ensuring they get maximum value from our solutions.You’ll work at the intersection of support, product, and engineering, helping translate complex technical challenges into clear, effective solutions.Responsibilities:

Deliver exceptional technical assistance across phone, email, and chat channels
Investigate and resolve software, hardware, and connectivity issues with accuracy and urgency
Own customer cases from first response to final resolution, ensuring a smooth support journey
Partner with Engineering and QA teams to troubleshoot advanced issues and contribute to long-term fixes
Identify recurring issues and recommend process or product improvements
Maintain detailed case documentation and contribute to internal knowledge-sharing resources
Support onboarding, guidance, and technical training efforts when needed

Requirements:

A degree in Computer Science, IT, or related field — or equivalent hands-on experience
At least 1 year of experience supporting technical products or systems
Strong analytical thinking and a methodical approach to troubleshooting
Clear, confident communication skills in English (written and verbal)
Experience working with ticketing platforms (e.g., Zendesk, JIRA, or similar systems)
Solid understanding of networking fundamentals, operating systems, and common software environments
Ability to work independently while collaborating effectively within a team
Flexibility to support business needs across different schedules when required
Minimum 150 Mbps internet speed and remote setup.
Spanish proficiency is an advantage

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