Position: ITSystem Engineer The IT System Engineer oversees strategic technicalresponsibilities, ensuring the design and integrity of customers' softwaresystems. Key tasks include coordinating projects, implementing softwaresolutions, maintaining deep knowledge, and fostering strong clientrelationships. Primary duties involve technical support, system engineering,documentation, and communication. Primary Responsibilities: Technical Support: Provide IT support for Microsoft's core business applications and operating systems. Manage virtual environments (Hyper-V, Azure, VMware). Design, implement, and support Microsoft technologies (Windows Server, Exchange, SharePoint). System Engineering: Engineer and implement customized system solutions. Support backup and disaster recovery solutions. Administer network-level technical services and support cloud solutions. Documentation and Communication: Maintain accurate system documentation. Communicate effectively with clients on incident progress and changes. Conduct system reviews, provide recommendations, and enhance customer satisfaction. Additional Responsibilities: Collaborate within a team and escalate issues when necessary. Demonstrate business awareness aligning IT with customer goals. Document internal processes and ensure timely entry of time and expenses. Stay updated on industry technologies through continuous learning. Education and Experience: Minimum 5 years of experience in IT roles. Professional certifications (Microsoft, Cisco, CompTIA, ConnectWise CCPA, LabTech LTCP). BA/BS in computer science or related field; MBA/MS preferred.