We are seeking a motivated and detail-oriented Scheduler & Receptionist to join our team. This dual role serves as a crucial first point of contact for clients and caregivers, providing exceptional administrative support while ensuring smooth scheduling operations and maintaining efficient front-desk operations.Key ResponsibilitiesClient and Caregiver Coordination· Manage and coordinate caregiver schedules to ensure appropriate client-caregiver matching.· Communicate effectively with caregivers regarding availability and certifications.· Respond to client inquiries and concerns promptly and professionally, adjusting schedules when needed.Administrative & Reception Support· Maintain accurate records and documentation in the system, including caregiver certifications, schedules, and client details.· Perform various administrative tasks to support the scheduling process and overall office needs.· Assist in client and caregiver onboarding, ensuring smooth transitions and service delivery.· Manage general correspondence and maintain organized virtual files.Independent Operations (Post-Training Period)· After the training period, take ownership of daily responsibilities, including both scheduling tasks and reception duties.· Ensure smooth communication with caregivers, clients, and other departments to maintain high service levels and a positive client experience.RequirementsAt least 1 year of experience in customer service/administrative roles.Strong verbal and written communication skills in English, with a focus on clarity and professionalism. Spanish proficiency is a plus.Experience with scheduling software such as WellSky or a similar system.Ability to quickly learn new tools and web-based messaging systems.Proficient in standard office software (e.g., Microsoft Office Suite).Task-oriented, highly organized, customer-focused, and able to work independently.Must have a positive, proactive approach to problem-solving and excellent interpersonal skills.Ability to work flexible hours as needed and be on call outside of regular office hours.Additional Information:· This role is client-facing and requires strong customer service and interpersonal skills.· The ideal candidate will thrive in a fast-paced, dynamic environment, and demonstrate strong multitasking abilities while managing both scheduling and reception responsibilities.Shift Monday-Friday, 8 am - 4-30 pm, Eastern Standard Time | 8PM- 4-30 PM PHT
