We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Processing paymentsEncouraging timely commitment in accordance with customer’s account’s collection calendarEnsure customers are aware and informed of their due and overdue bills through outbound callsProvide assistance and customer education against financial over-commitment on inbound calls.Provide excellent customer experience while collecting paymentsAttend to both inbound & outbound calls in incorporating Standard Collections proceduresInitiate strategies for collections processed and proceduresNegotiate account resolution, payment arrangements and re-payment terms.Respond to customer queries involving overdue amounts on account and account billing cycle.Encourage timely commitment from customers against overdue amounts and financial over-commitmentReview and recommend payment arrangements based on customer’s paying behaviour and company’s collections target.Retain customer loyalty while initiating processes for collectionsAccount Management Tracking: maintain and update customer accounts to sync payments made, account status against collections calendar.Addresses customer concerns regarding overdue bills and creates solutions that are responsive to both customer needs and collections targetHandles customers satisfactorily and avoids emotional confrontations within the callMaintain composure in dealing with difficult customersJoin the A-Team and experience the A-Life!
