EMPLOYEE LIFE CYCLE SPECIALIST

• Receive and respond timely to all Employee Life Cycle Stream service inquiries and requests with timely, accurate and professional responses.
• Follow the established standard operating procedures (SOP) when completing tickets submitted via the MyJTI ticketing management system (ServiceNow)
• Validate requests and employee data templates and documents received for maintenance in HR and payroll systems according to the established check list;
• Create and maintain JTI organisational structure in SAP HR and other systems in scope of GBS
• Prepare contractual agreements and letters in accordance with established templates;
• Maintain employee lifecycle events according to the corporate and local guidelines in SAP HR and local payroll systems;
• Ensure data and documents readiness for payroll run (if applicable);
• Notify relevant parties on employee's data changes;
• Support employees with access to T&E application and corporate credit card provisioning;
• Support employee enrollment into relevant benefits plans;
• Support employee enrollment into ESPP program, manage all requested modifications;
• Update and release communication to employees related to regular P&C processes (i.e. annual personal data validation or tax submissions);
• Provide reports with defined standards and templates

• Update procedures and working documents when changes occur

• Advise users on efficient service request methods
• Capture feedback for system improvements

• Handle various tasks and projects as assigned by the manage

• University degree (Bachelor/Master)
• 1-2 years in a multinational setting; SAP HR experience preferred
• Strong customer service mindset
• Cross-cultural sensitivity
• Proficiency in Excel, PowerPoint, and tools like Winshuttle, Photoshop/Paint
• SAP CRM knowledge is a plus

Japan Tobacco International