Job Title : AVP Operations Location : Cebu, Philippines Experience: 12+ years Responsibilities Knowledge of managing Travel Operations both Voice and Non-Voice channels 12+ years' experience in Customer Service domain within minimum 5-6 years in Travel Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues. Meeting customer expectations and targets in terms of Contractual obligations. Superior communication (oral, written), presentation, and interpersonal skills Productivity /efficiency metrics proposals, implementation and follow-up Administrative aspects including reporting, business reviews etc. Development & implementation of strategies to ensure customer satisfaction & retention Should have exceptional leadership and mentorship abilities. Effective client management Excellent decision-making skills. Experienced in setting goals and driving objectives Demonstrated ability to develop and implement process enhancements including technology and performance. Managing Account EBITDA and P&L Margins Qualifications Graduate of any Discipline At least 10 years of BPO experience Share your resume on [HIDDEN TEXT] Show more Show less