Supervisor, Customer Service Ops

Taguig City, Metro Manila
Permanent
Full-time

15 days ago

What Customer Service Operations contributes to Cardinal HealthCustomer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.QualificationsINTERNAL

Open to P2s, P3s, and M1s with minimum 1 year in current role
No DAs, PIP, Prescriptive period
Minimum of 3.00 / Achieved in last performance rating

EXTERNAL

Bachelors degree/ Completed 2 years in college/ SHS Grad
Minimum 3 years experience as a Supervisor/ Team Leader/ People Manager
Leadership experience in healthcare a plus
Can start as soon as possible

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations, or business support staff
Administers and executes policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact on work unit operations and customers
Frequently interacts with subordinates, customers and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click

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