Process Associate
Genpact View all jobs
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Associate, Customer Care!
Genpact is searching for dynamic, forward-thinking individuals for a Customer Service, Voice Agent position in our Alabang, PHL Site, offering long term stability in this permanent placement role. This position is for a 24/7/365-day operation responding to inquiries from customers pertaining to card services. This position takes place in a call center environment and inquiries may come via live phone, email, and/or live chat services.
Responsibilities
Receive and respond to inbound customer calls/chats; capture and verify required information
- Comprehend customer requests, for products or services.
- Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes
- Ensure accurate security procedures are followed on all e-commerce customer interactions
- Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.
- Act as a product knowledge specialist
- Provide excellent customer service and provide answers to customer questions within set standards
- Responsible for ensuring adherence to all operations and compliance procedures
Minimum Qualifications / Skills
Experience in providing outstanding customer service in a credit card contact center
- Outstanding communication and interpersonal skills
- PC keyboarding and internet experience needed
- Dedicated worker, with the ability to work well both independently and within the context of a larger collaborative unit.
- Must have a flexible schedule (including weekend shift work)
Experience in credit card contact center processes
- Experience in live-chat roles and/or inbound/outbound calling
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.