Customer Service Team Leader
Yempo
- Manila City, Metro Manila
- ₱65,000-75,000 per month
- Permanent
- Full-time
- Highly competitive salary - paid weekly!
- HMO enrollment on commencement
- Additional HMO dependents are added each year of service
- 20 vacation days per year; 7 sick days
- Annual performance bonuses and incentives
- Annual salary reviews and increases
- Free cooked rice, snacks and hot drinks
- Company polo shirts are provided
- Fantastic bright and cheerful open-plan work environment
- Prestigious clients and highly professional and friendly co-workers
- 5+ years of direct customer service experience.
- 3+ years of team leader experience.
- Bachelor’s Degree in commerce or business-related discipline.
- Leadership skills - decision-making, problem-solving, and interpersonal skills with an ability to motivate, unify and empower others.
- Ability to collaboratively engage team members, particularly in a remote workforce.
- Good understanding of leadership/management practices and techniques.
- Experience working with high-volume inbound/outbound customer service.
- Ability to listen and understand client requests and then take appropriate action.
- Excellent written and verbal communication skills, with the ability to engage with stakeholders at all levels, internally or externally.
- Have a proactive approach to working and the ability to self-motivate, plan, organize and prioritize activities based on outcomes required.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
- Change leadership, especially around continuous improvement (specifically for the offshore team).
- The ideal candidate will also have experience in freight and logistics.
- Experience using tools like Zendesk, Atlassian, JIRA, Confluence, Microsoft Office, Excel, Word, Outlook, and Teams.
- The ideal candidate will also have experience working in the IT industry.