Implementation Consultant I

• Solid business background with understanding and/or hands-on experience in implementation of Realpage Add-On Products software platforms.
• Responsible in implementing at least 2 or more Realpage Add-On Products
• Ensures all client documents are received in accordance with departmental policies, legal requirements, and customer specifications prior to starting implementation.
• Prepare and confirm pricing for client contracts; Administer and manage this process for new accounts.
• Generate all RealPage Add-On Product documents and submit to underwriting and/or other internal teams.
• Ensure all documentation and product orders are completed accurately and timely including constant review of tasks and statuses.
• Assist/consult client with determining best practices for setup/configuration to achieve client’s desired result.
• Accurately forecast activation dates and manage implementation appropriately.
• Confirm and validate different kinds of information, documents, etc. by contacting the clients
• Maintain accurate records of all communication received for each client.
• Successfully implement new and existing clients on all Realpage Add-On products.
• Stay up to date of changes/enhancements made to existing Realpage Add-On Products and developing products.
• Understand the processes surrounding Realpage Add-On Products and how those products integrate with other solutions.
• Maintain accurate data and documentation in Salesforce for tracking and reporting purposes.
• Consistently implement PMCs and hit the target activations monthly.
• Ability to present complex information to a variety of audiences.
• Ensure appropriate hand-offs and communication with all stakeholders including other departments and functions.
• Provide customer support until product adoption is complete and the customer is transitioned to Customer Support and/or Customer Success Team.
• Organize and maintain all files upon receipt of new/existing and complete orders.
• Assists the department with assigned projects on an as needed basis.
• Assist with product/process testing when necessary.
• Identify Product/process gaps during implementation and resolve it before activation.
• May be required to perform other duties as assigned.

• Bachelor’s degree in a related field is preferred, or equivalent work experience is required
• 1 - 2 years’ experience in customer service, account, project management, presentation and implementation
• Excellent verbal and written communication and interpersonal skills required
• Previous experience presenting and/or training complex information to a variety of audiences required
• Ability to learn and utilize new procedures and processes quickly
• Intermediate to advanced knowledge of MS Office (Word, Excel, PowerPoint, Outlook, Teams, SharePoint); testing may be requested
• Demonstrated ability to develop, revise and use a database to enter and revise client information
• Patience and overall courteous behavior when working with internal and external customers
• Able to successfully prioritize and manage time effectively so that deadlines can be met
• Must have a general understanding of accounting principles
• Experience in fast paced production environment
• High level of organizational skills
• Ability to multitask
• Ability and desire to work within a team environment
• Able to quickly analyze and troubleshoot problem issues
• Demonstrated ability to lead, react and respond to challenges calmly, and take initiative
• Ability to work after regular business hours as needed to guarantee deliverables are met
• Ability to work in a collaborative, flexible, team environment and meet aggressive timelines
• Ability to recognize and escalate issues and risks to your leaders
• Ability to work discretely with confidential information

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