Online Sales Associate

• Platform Maintenance: Regularly update the e-commerce platform and concerned departments.
• Performance Monitoring: Track site performance and report issues promptly to immediate Supervisor.

• Inventory Management: Monitor stock levels, manage reordering processes, and update inventory status to prevent overselling or stockouts.

• Order Management: Oversee the processing of orders from placement to delivery with end of the day reporting for monitoring.
• Shipping Coordination: Coordination with 3rd party couriers and platform when needed.
• Returns and Refunds: Monitor and coordinate returns, exchanges, and refunds in a manner that maintains customer satisfaction and adheres to company policies which should be reported to the immediate Supervisor.

• Customer Queries: Respond to customer inquiries promptly through various channels (email, chat, phone).
• Issue Resolution: Report any customer complaints and issues to the immediate Supervisor for assistance.
• Feedback Management: Collect customer feedback and report back to the management.

• Presentation Skills: Confidently present products in live sessions, demonstrating their features, benefits, and usage.
• Engagement: Actively engage with viewers during live sessions, responding to questions and comments in real-time to create an interactive shopping experience.
• Post-Event Analysis: Capture and report the engagement metrics from the platform of live selling events.

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