Discover your 100% YOU with MicroSourcing! Position: Customer Service Consultant (Supervisory) Location: 1880 Bldg., Eastwood, Quezon City Work setup & shift: Onsite | Day shift Why join MicroSourcing Youu0027ll have: Competitive Rewards .: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit : Contribute to a positive and engaging work environment by participating in company-sponsored events and activities. Work-Life Harmony : Enjoy the balance between work and life that suits you with flexible work arrangements. Career Growth : Take advantage of opportunities for continuous learning and career advancement. Inclusive Teamwork : Be part of a team that celebrates diversity and fosters an inclusive culture. Your Role: As a Customer Service Consultant (Supervisory) , you will: Lead and supervise BPO agents to achieve performance targets Provide coaching, guidance, and support to ensure individual and team success Monitor daily operations to ensure service delivery standards are met Handle escalated customer concerns and resolve issues effectively Collaborate with stakeholders to identify process improvements and enhance service delivery Prepare performance reports and communicate results to management What You Need: Non-negotiables (Supervisory): Minimum 3 years' experience in BPO agent supervision Proven ability to lead, motivate, and develop high-performing teams Strong communication and conflict resolution skills Excellent attention to detail and organizational skills Preferred skills/expertise: Fleet operations or logistics experience Inbound sales channel experience Strong relationship management and stakeholder engagement skills About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. Our commitment to 100% YOU MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive. At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%! For more information, visit https://www.microsourcing.com/ .Terms & conditions apply