Business Support Senior Specialist - HR Service Center (APAC Shift)
Taguig City, Metro Manila
Permanent
Full-time
13 days ago
Description The Role Client Focus Execute daily HR Services operations with consistency and accuracy, ensuring adherence to established service level agreements (SLAs) and performance metrics. Deliver HR Services activities assigned through appropriate COE process support, including complex Tier 2 transactions requiring specialized knowledge and discretion. Manage ServiceCentral case resolutions in accordance with designated access levels and responsibilities, maintaining high standards of responsiveness, data integrity, and colleague satisfaction. Proactively engage and manage internal and external stakeholders with discipline, diplomacy, and transparency, ensuring value delivery and alignment throughout all stages of stakeholder interaction. Serve as a primary escalation point for HR Services-related issues, applying strategic problem-solving and urgency to resolve complex cases and ensure timely closure. Teamwork Adhere to established HR Services processes to ensure consistency, quality, and compliance in service delivery. Collaborate actively on initiatives aimed at enhancing process efficiency, workload monitoring, and the successful execution of improvement projects. Identify and implement opportunities to optimize team performance, aligning proposed enhancements with stakeholder expectations and operational goals. Integrity Ensure precise and compliant data entry for new hires and maintain up-to-date records for active colleagues in alignment with HR Information System (HRIS) protocols. Demonstrate unwavering commitment to data privacy, organizational trust, and ethical handling of sensitive information. Uphold transparency and accountability in all interactions, especially when managing escalations and stakeholder concerns. Respect Continuously deepen HR expertise and subject matter knowledge to build trust and credibility across diverse stakeholder groups. Contribute to the enrichment of HR processes and enhance value-added services that foster a supportive, inclusive, and high-performing workplace culture. Demonstrate respect through active listening, cultural sensitivity, and a commitment to professional excellence in every interaction. Excellence Participate in regular process reviews to evaluate current practices, identify areas for improvement, and implement enhancements that drive efficiency, compliance, and stakeholder satisfaction. Promote professional excellence by delivering high-quality, consistent HR services grounded in subject matter expertise, attention to detail, and a proactive service mindset. Take ownership of complex Tier 2 HR service activities, ensuring resolution through collaboration, documentation, and continuous learning. Qualifications The Requirements Bachelor's Degree or equivalent in Human Resources, Business, or related field preferred. Previous experiences in global HR and payroll are required for this role Strong written and verbal communication skills. Ability to plan, prioritize, and manage workload effectively. Self-motivated with a proactive approach to problem-solving and service delivery. Strong team player with a "can do" attitude and ability to work independently. Proven ability to build and maintain effective working relationships across HR and stakeholder groups. High standard of customer care and service orientation. Methodical and organized approach to tasks. Quick learner, adaptable to change, and resilient under pressure. Working knowledge of Excel and Word preferred. Willingness to work on a rotating shift schedule. WTW is an Equal Opportunity Employer Show more Show less