BPO Assistant Manager - Cebu City
- Cebu City, Cebu
- Permanent
- Full-time
- 4 to 6 years experience as a Team Lead in any voice LOBs (preferably in the retail domain)
- Staff Management: This includes tasks like recruitment, training, performance evaluations, scheduling, and addressing employee concerns.
- Customer Relations: Assistant managers often interact with customers, handle complaints, and ensure a positive customer experience.
- Operational Support: They might be involved in inventory management, maintaining store standards, ensuring safety, and contributing to the overall efficiency of the business.
- Communication and Coordination: They act as a bridge between management and staff, relaying information, implementing procedures, and facilitating communication.