Job Title: Client Excellence Coordinator Location: Cebu City Shift: 9:00PM - 6:00AM (Monday-Friday) Night Shift Work Arrangement: Onsite UNLOCK YOUR POTENTIAL AT TOA GLOBAL! At TOA Global, we are passionate about helping professionals thrive in their careers, businesses, and communities. With a global presence spanning Australia, New Zealand, North America, the Philippines, South Africa, and South America, we empower accounting professionals by providing world-class opportunities and support. ABOUT THE ROLE: Document Collection & Review Gather and organize client financial info (paystubs, bank statements, expense information). Conduct structured calls, send emails and texts to follow up on information needed. IRS Form & File Prep Review IRS transcripts, draft forms (433 A/D, CDP, TAS), and fax communication. Database Management Log notes, deadlines, and follow-ups. Update financials and balance info to keep workflows current. Client Communication Respond within 24 business hours; recap calls via email and system notes. Maintain professionalism and confidentiality. Team Collaboration & Coverage Coordinate with case specialists, cover peers when needed, and share best practices. ABOUT YOU: -Required: Graduate of Accountancy or similar degree -Excellent Attention to Detail -Fluent English- this will be a client facing position (A MUST!!) -1-3 years of Accounting, Bookkeeping, Audit, and.or Tax -MS office programs -Must work PH night shift hours -A MUST:Want to obtain their Enrolled Agent (EA) License and be eager to learn, study, and grow. Show more Show less