Customer Care - Buyer Platform Chatbot Product Operations
Lazada
Taguig City, Metro Manila
Permanent
Full-time
2 days ago
Work arrangement Full 5-day work in the office Key Tasks & Responsibilities Responsible for the operation of platform intelligent customer service products, optimizing customer service processes to enhance customer satisfaction and the efficiency of customer service Gain deep insights into the Southeast Asian market user characteristics, align with national strategies, and identify localized operation needs through data analysis to improve the intelligent customer service experience Collaborate with product, technology, design, and other departments to ensure the effective implementation and continuous iteration of product solutions, promoting the enhancement of platform service capabilities and cost reduction. Qualifications & Skills Bachelor's degree or above, with more than 3 years of experience in operations, preferably with intelligent customer service/chatbot product experience Stay updated on AI industry development, possess strong data analysis skills to identify problems and propose solutions through data mining, driving business growth Strong understanding of customer service chatbot workflows, with the ability to effectively optimize and enhance chatbot functionality and efficiency Proficiency in English as a working language, with clear logical thinking and innovative awareness, capable of organizing and summarizing needs in complex business scenarios.