Shopping Experience Manager, IKEA Pasay City

Ikano

Pasay City, Metro Manila
Permanent
Full-time

20 days ago
Apply easily

Company DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.Job DescriptionAbout the jobReporting to the Customer Relations Manager, this Assistant Managerial role is responsible for building and retaining a long-lasting relationship with new and existing customers in a multichannel retail environment by:

Understanding customers’ needs and translating them into implemented commercial solutions
Securing the foundation for an inspiring, joyful, welcoming, and family-friendly atmosphere that creates trust in the IKEA Brand before, during and after their visit
Using customer insights to improve customer satisfaction

Your assignment

Contribute to the creation and operational implementation of the local customer relations' action plan.
Support a customer-focused culture throughout the complete unit and ensure an overall inspiring shopping experience in a multichannel retail environment
Contribute to the building of business competence by supporting co-workers in their efforts to improve according to agreed development plans.
Create the emotional conditions for a positive meeting with visitors and customers.
Implement and follow up with “ways to shop” in your unit and ensure that it fulfils its purpose.
Provide a family-friendly environment that converts more visitors to happy customers.
Provide an inspiring and motivating direction for your team and its individual members to ensure development and succession.
Ensure “First Time Right” mind set is secured with internal and external stakeholders.
Provide input, ensure execution, and follow up on the service agreements and contracts with internal/external stakeholders to secure operational excellence according to business needs.
Ensure balanced operational excellence in daily operations within the stated area of responsibility to secure a positive shopping experience in line with the Commercial Review requirements.
Support proactively with customer insights to generate business and functional improvements with relevant stakeholders.
Actively communicate department goals and KPIs and perform regular evaluation with the team

QualificationsYour profile

Passionate about customers and act to ensure a positive shopping experience.
Experience of working in a customer-focused service industry is a plus.
Passionate about growing and developing business, by supporting and acting to ensure the work impacts customers in a positive manner.
Ability to understand the key principles of the shopping experience and customers’ expectations
Experienced in creating and implementing short-term plans, and following up on goals
Ability to find solutions to customer and operational issues, to work independently and reliably on agreed working methods.
Good communication, negotiation and influencing skills, good attention to detail by being structured and accurate.
Enjoy working in a fast-paced and future-oriented environment.
Proven record / experience of developing people and organisations
Self-confident and assertive with the ability to influence through the use of customer insight

Additional InformationWe offer many benefits at IKEA other than just having the opportunity to work for a global company! Along with a focus on your personal and career development goals and being a part of an inclusive culture driven by values, you will be entitled to great initiatives including Annual leave, Medical and Dental, Family & Community leave, Co-worker discount, subsidized meals in our Co-worker Restaurant, Bonus program, full training and inductions.This role requires flexibility in work hours, depending on store operational requirements.Work Location is at IKEA Pasay City, Metro Manila, Philippines.TACK!

Ikano