Customer Support Associate

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  • Makati City, Metro Manila
  • Permanent
  • Full-time
  • 6 days ago
  • Apply easily
The Customer Success Associate I is responsible for the daily customer interactions . Your goal will be to provide an excellent customer experience and work cross-functionally to address customer-related questions. You will engage with our customers over email and text to resolve their order-related issues and be the eyes and ears of our customer’s experience.What You’ll Do:● Answer approximately 80 emails and text messages per day● Address time-sensitive issues, such as payments, account questions, Fridge issues, or troubleshooting with professionalism.● Develop expertise in all client's customer service platforms including, but not limited to: Customer Management Systems, ordering processors, payment systems, Zendesk● Work cross-functionally with the App Opps and Tech teams to resolve issues that arise with customer orders or specific locations● Identify trends and escalate to your manager promptly● Issue refunds and provide coupons when appropriate to customers who have had an issue with their purchase● Effectively resolve customers’ questions and issues promptly● Engage positively with customers sharing their experienceRequirements● 3-5 years of experience relevant to the above● A demonstrated track record of positive customer support interactions● Experience in a high-growth, rapidly changing environment, preferably in the food space● The ability to operate in ambiguous situations and be flexible as the organization changes and grows - we are in a new place every quarter!● A highly-motivated individual who excels when working autonomously and can attain daily KPis.● Above average in technological fluency● Experience using Zendesk or another customer service platform is a plus!Benefits
  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • A laptop will be provided by the company

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