Role ANALYST, BUSINESS Main Objectives Provide assistance to process owners to identify improvement opportunities Contextualizes and conceptualizes objectives and needs within the framework of Mission Statement Mission Leader role definition STRIDES values Manage operational information of business areas Collaborates with business teams, leveraging technology when needed. Assists process owners in improving current processes and solving process-related problems through meetings and data collection. Analyzes information from process owners and their teams to document, study, and improve processes. Provides education to standardize terminology across areas, departments, or geographies. Facilitate process workshops Leads process redesign workshops. Facilitates process mapping and business process reengineering. Provides training on tools used for process improvement. Assists in documenting policies and procedures from improved processes. Supports presentation of improved processes to stakeholders. Qualifications BPO industry experience and deep understanding of KPIs. Basic functional understanding of IT solutions such as ERP, CRM, and BI. CI Six Sigma Green Belt Certification - Required. Bachelor Degree Skills and Competencies Project Management Management Communication Business / Financial Analysis Continuous Improvement Strategic Planning Strategic Thinking and Analysis Critical Thinking Business Software Applications Cost-Benefit Analysis Show more Show less