SYSTEM ADMINISTRATOR
- Pasig City, Metro Manila
- Permanent
- Full-time
- Email migration (Exchange Online)
- Physical/virtual server migration (Hyper-V, ESXI, Azure, Windows Server)
- Physical network hardware refresh (Aruba, Juniper, Palo Alto, Fortinet)
- VoIP phone system migration (Teams, 3CX, RingCentral)
- MDM deployment (Intune, Jamf, Meraki, Hexnode, Apple Business Manager)
- Hardware replacement (Networks, Servers, Parts)
- M365 Entra (Conditional Access, Compliance Policy, Hardening, MFA)
- Work with clients to gather and analyze requirements to design standard technical solutions
- Take primary responsibility for planning, execution, and monitoring of standard technical projects to ensure they meet objectives and deadlines
- Create a statement of work, utilizing templates, detailing the necessary items and identify potential change orders and scope creep
- Create and adhere to the project execution plan
- Complete assigned projects with accurate time and note tracking
- Provide regular progress updates to all stakeholders
- Assist the service team with service escalations and support as required
- Adhere to existing standards and methods in documentation
- Assist with project tasks as directed by Project Coordinators or Supervisors
- Utilize industry best practices throughout project lifecycles
- Pursue continuous self-improvement through workshops, certifications, or job shadows
- Provide exceptional customer service to all clients and prospective clients
- Minimum 3 years of customer service experience working with end users or clients
- Minimum 3 year of information technology (IT) in a tier-2 or tier-3 Technical Service Position
- Degree or technical diploma having a 2-year term within the field of Computer Science, Computer Systems Administration or equivalent from an accredited certification process.
- Experience with server virtualization through Hyper-V required
- Experience with Microsoft 365 cloud platforms is required
- Experience with networking, next-generation security appliances, wired and wireless infrastructure is required
- Microsoft certifications for Windows desktop, server and cloud infrastructure are an asset
- Network stack certifications, such as Cisco, Meraki, HPE Aruba or Palo Alto Networks are an asset
- Positive, solution-oriented mindset, with the ability to work alone or as part of a team
- Proficiency with Microsoft Office platforms, including Word, Excel, Outlook, Visio, and Project is preferred
- Ability to work as part of a team, and to work collaboratively with business development, account management, project coordination and project delivery roles
- Exceptional ability to develop and maintain positive working relationships within all levels of the organization
- Well established time management, organizational and prioritization skills
- Exceptional ability to listen, communicate and collaborate