Global Client Success Manager - Mandarin Speaker

Equus Software

Manila City, Metro Manila
Permanent
Full-time

1 month ago
Apply easily

Our company is the global leader in cloud-based mobility solutions, dedicated to delivering innovative solutions and unparalleled service to clients worldwide. We are committed to driving success through exceptional software, client experiences and strategic partnerships. Our team collaborates with clients in the public and private sectors, leveraging technology solutions, and digital transformation to address their most challenging issues.Position Overview:Reporting to the Global Client Success Senior Manager, the Global Client Success Manager will be the day-to-day contact for our clients and Global Client Success teams (GCS) in delivering exceptional service and support to our global client base throughout the entire client lifecycle. The role plays a critical role in driving seamless client onboarding, ongoing delight and retention, and growth of our products and services through proactive engagement and collaboration with our clients at all stakeholder levels.**UK shift from 12:00 - 21:00 pm Philippine Standard TimeNo sponsorships availableKey Responsibilities:

Serve as the primary point of contact for a portfolio of global clients and GCS teams, ensuring exceptional service delivery.
Drive seamless client onboarding, ensuring clients are set up for success from the start.
Proactively engage with clients to understand their needs and identify opportunities for growth.
Collaborate with cross-functional teams to ensure the successful roll-out of client solutions.
Lead and develop a team of Client Success Analysts, providing guidance and support.
Analyze client data and feedback to identify trends and opportunities for our client’s improvement.
Build and maintain strong relationships with key client contacts and serve as a trusted advisor.
Develop and implement strategies to drive client satisfaction, retention, and growth.
Contribute to the development of best practices and processes to enhance the client experience.

Core Competencies:

Ability to build and maintain strong relationships with clients at all levels, understanding their needs and challenges to deliver exceptional service and support.
Strong verbal and written communication skills, with the ability to articulate complex ideas and solutions clearly and effectively to clients and internal teams.
Proficiency in identifying and resolving client issues and challenges, leveraging creative and innovative solutions to drive client success.
Experience in leading and developing a team of Client Success Analysts, providing guidance, coaching, and support to achieve team goals and deliver exceptional results.
Commitment to advocating for clients within the organization, ensuring their needs are met and their voices are heard in product and service development.
Strong focus on delivering results and driving client success, with a record of accomplishment of achieving and exceeding client satisfaction and retention goals.
Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing priorities and client needs to ensure ongoing success.

Qualifications and Education Requirements:

Ability to travel as needed to meet with clients and attend industry events, up to 25%.
Native or fluent in Mandarin spoken, written and reading.
Bachelor’s Degree in a business or software-related field or equivalent work experience.
Minimum of 5 years of experience in software implementation, client success, account management, or a related field.
Experience managing a team, coaching, mentoring and development.
Proven experience delivering successful projects to time and budget.
Advanced proficiency in Microsoft Office and experience with Confluence/JIRA and Project Management software.
Strong analytical skills and attention to detail.

This role offers a unique opportunity to drive success for our clients and contribute to our company's growth and success in the global mobility industry. If you are a strategic thinking deliverer with a passion for client success and leadership, we invite you to apply for this exciting role.WHY YOU WANT TO WORK HERE- Learn best practices and become a SME with our technology.- Great people. We only hire the best which means you're working with the best!- Relaxed and collaborative atmosphere with a casual dress code in the office.- We've been serving clients for over 20 years, and we're growing fast. You'll be part of a team that configures software to deliver quickly and effectively.- Great salary and benefits. We have highly competitive salaries and offer great bonuses for exceptional contributors. We have enterprise-class benefits.Specific Perks and Benefits:HMO with 2 dependents25 days PTOs and 5 sick leavesPhilippine HolidaysInternal trainings will be provided starting day 1.Regular team buildings and outings.

Equus Software