Service Support Coordinator II

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles-it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

• Understand and apply standard procedures for startup and install base data management.
• Utilize relevant tools (e.g., Oracle, internal dashboards) to enter, track, and update service data.
• Follow documented workflows for data validation and updates.
• Communicate with internal teams (e.g., Field Service, Sales Offices, Contracts) to clarify task details or resolve scheduling issues within defined guidelines.
• Communicate with internal teams (e.g., Field Service, Sales Offices, Contracts) to clarify task details or resolve scheduling issues within defined guidelines.
• Flag discrepancies and escalate data issues when necessary.
• Manage assigned tasks based on deadlines and priority levels provided by leads or system logic.
• Adjust schedules as needed under supervision or according to defined parameters.
• Follow established standard operating procedures (SOPs).
• Suggest process enhancements to leads when encountering recurring issues.

• Education: Graduate of any Management, Business course, or other relevant fields.
• Intermediate knowledge of data management, verification processes, and industry best practices.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, PowerBI), with the ability to generate reports, analyze data, and present insights.
• Experience with data management tools (e.g., Oracle, internal dashboards, or similar systems) is an advantage.
• Excellent phone etiquette and interpersonal communication skills for effective communication with internal teams, customers, and vendors.
• Ability to articulate complex information clearly and concisely to both technical and non-technical stakeholders.
• Strong organizational skills, with the ability to prioritize tasks in a fast-paced environment while maintaining attention to detail.
• Capable of managing multiple service requests simultaneously, balancing deadlines, and ensuring timely completion.
• Advanced customer resolution skills, with a proactive approach to identifying and resolving issues independently.
• Ability to handle more complex customer concerns and escalate when necessary, ensuring a positive customer experience.
• Ability to collaborate with various teams, including Customer Engineers, District Managers, and Contracts Teams, to ensure accurate and timely service delivery.
• Actively participates in process improvement initiatives and contributes to optimizing workflows.
• Demonstrates an ability to quickly adapt to changing systems and processes.
• Shows a commitment to continuous professional development and staying current with industry trends.

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

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