Advanced Technical Support: You&aposll serve as a key technical point of contact for complex L2 queries related to our Atlassian suite (Jira, Confluence, Jira Service Management, Opsgenie, etc.). You&aposll resolve challenging user issues, troubleshoot integration problems, and provide clear guidance to non-technical users, helping bridge the gap between technical functionality and user needs. System Optimization & Configuration: You&aposll actively enhance the Atlassian landscape by implementing technical configurations, refining templates, and optimizing functional aspects like workflows and scalable processes. You&aposll ensure adherence to HelloFresh standards and best practices, aiming to boost productivity for both administrators and end-users. Team Enablement: You&aposll provide technical guidance and support to the L1 support team , equipping them to effectively assist the Atlassian user community. Skills and Preferred Qualifications Required Hard Skills: Proven hands-on experience supporting and optimizing Atlassian Cloud instances with over 2000 users, including administering Jira, Jira Service Management, and Confluence. Atlassian certifications for these products are a significant plus. Diverse skill set for identifying technical processes, potential risks, and understanding business outcomes to contribute to scalable solutions. Experience in supporting cloud solutions for large organizations, with a solid understanding of modern cloud-native technology stacks and practical application of ITSM and ITIL best practices. Required Soft Skills: Advanced Problem-Solving: Demonstrates strong analytical skills to diagnose and resolve complex technical issues effectively. Excellent Communication : Fluent in English with the ability to explain complex technical information clearly and concisely to non-technical audiences. Strong Collaboration: Ability to work effectively with cross-functional teams, including developers, product managers, and other IT personnel. Show more Show less