Health & Welfare, Team Leader (Night Shift)

Willis Towers Watson

Skills:

Excellent communication skills along with strong writing and editing skills in English
Able to manage diverse processes with multiple stake holders.
Proven ability in delivering excellent levels of client service.
Preferably experienced in conducting transitions/ knowledge transfer activities.
Ability to establish robust performance measurement structure.
Highly developed critical thinking and analytical skills
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Excellent interpersonal skills and a collaborative management style

Competencies

Experience:

6+ years relevant experience, 5+ years Team Leader experience
Experienced leader with proven ability in managing large (50+ FTE) service delivery teams will be

preferred

Knowledge and experience in organizational effectiveness and operations management, implementing

best practices

The Role

Contribute to the development of the short and long-term Business Unit (BU) strategy in conjunction with overseas counterparts.
Partner with leadership to lead change by managing strategic initiatives to meet business needs.
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
Manage stakeholder relationships.
Lead work transition projects for the BU.
Lead process enhancement/continuous improvement projects by leading gap analysis, developing to-be processes, identifying training needs and ensuring training materials are created
Maintain effective governance, control systems and compliance requirements of the company.
Oversee metrics to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements.
Continuously review and establish a robust performance measurement structure
Review staffing and workload management for capacity assessments
Drive consistency of team methodology, process and deliverables
Support process improvement initiatives
May support a handful of clients/projects that the specialty team supports in order to get a flavor of the work conducted
Assist with interviewing and selection of team members and serve as a role model and mentor your team and others.
Responsible for developing team through coaching and team building while serving as an

escalation point for the Operations issues and complaints.

Conduct periodic and annual performance reviews for all direct rep
Coaching of colleagues under the team
Oversee team performance against established quality, security, efficiency and client delivery standards

WTW is an Equal Opportunity Employer