Customer Service Specialist Bilingual (Spanish) | Onsite - BGC Taguig
TASQ Staffing Solutions View all jobs
- Taguig City, Metro Manila
- Permanent
- Full-time
- Finished at least 2 years in college without back subjects
- Must be have at least B1 proficiency in Spanish with online or physical certificate as proof
- With at least 1 year of customer-facing work experience from any industry for foreign applicants, or at least 1 year of BPO experience as a Spanish speaker for local applicants
- Customer Service experience is a huge advantage but not required
- Proficient English communication skills
- Amenable to work 100% onsite at BGC, Taguig
- Ideal candidates are those living nearby for easy and convenient commuting
- Open to working predominantly on night shift with highly possibility for shifting schedules, split-offs and holiday or weekend shifts as needed
- Highly attentive to detail with excellent problem-solving abilities
- Deliver prompt and personalized customer support through calls, emails, or chat, strictly following organizational SOPs to guarantee a positive experience.
- Engage in thorough research to resolve challenges, empower clients with knowledge, and actively promote our range of products and services.
- Proactively identify customer needs and present tailored solutions that truly make a difference.
- Efficiently navigate multiple online platforms, keep up-to-date with product information, and ensure full compliance with company policies, regulations, and legal standards.
- Consistently achieve program-specific KPIs and SLAs, driving exceptional client satisfaction.
- Strictly follow program procedures and policies while effectively handling both assigned and spontaneous tasks as required.