Application Support Manager
- Makati City, Metro Manila
- Permanent
- Full-time
- Drive the operational plan, oversees day-to-day operation activities such as manpower deployment and contingency management.
- Monitor and ensuring productivity are achieve in the department.
- Pro-actively monitor the health status of all products, identify exceptional cases, and initiate and prioritize the repair process when required.
- Recommend enhancements to improve systems performance.
- Analyse and identify industry trends and customers need and provide feedback to improve the feasibility of new product development.
- Managing and solving technical issues faced by customers.
- Establish end-to-end service delivery for projects.
- Provide products and systems training to internal employees and customers when required.
- Review and approve all vendor services and its related cost ensuring cost are being properly managed.
- Inventory controlling ensuring stock level are being managed.
- Bachelor's degree in engineering with strong electronics / technical experiences.
- Minimum of 5 years' experience in the role and experience in managing and grow a team.
- Experience in System Integrator (SI) industry or familiar with SaaS platform is an added advantage.
- Proven track record in incident and troubleshooting management.
- Good leadership and people management skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
- Hands-on and a can-do attitude.
- Technically independent with good initiative.
- Strong analytical and problem-solving skills with an out-of-box approach in providing solutions.