Call Center Team Lead - Travel Sales
- Cebu City, Cebu
- Permanent
- Full-time
Start Date: ASAPAccount Type: Travel SalesSupport Type: Voice SupportWork Arrangement: Fully Onsite in CebuShift Schedule & Rest Days: 24/7Educational Requirement: Completed 2nd year college or College GraduateWork Experience:
- 2 to 3 years of experience as a Team Lead in a sales line of business (required)
- Experience in managing KPIs related to sales quotas for various products
- Strong skills in handling objections
- Team Leadership & Management: Lead, motivate, and coach travel sales agents to achieve and surpass sales targets. Responsible for hiring, training, and developing team members.
- Sales Performance & Strategy: Track and analyze sales data, identify areas for improvement, and formulate strategies to boost sales and profitability. This includes setting sales plans, monitoring trends, and preparing reports.
- Customer Service & Operations: Ensure the team delivers excellent customer service, provides expert travel advice, and offers customized solutions. Manage and resolve customer issues and complaints effectively.
- Collaboration & Communication: Work closely with other departments such as operations and product development to ensure smooth service delivery. Maintain strong relationships and clear communication with clients and vendors.